Terms & Conditions

Last updated: January 29, 2026

These Terms & Conditions (“Terms”) form a legally binding agreement between you and Hotel’s Future (“Hotel’s Future,” “we,” “us,” “our”) governing your purchase of, access to, and use of our standalone digital revenue management simulator scenario and related materials (collectively, the “Simulator”).

1. Introduction

The Simulator is an interactive educational product designed to help learners practice hospitality revenue management decision-making through simulated booking requests and analytics/reporting.

These Terms apply only to the Simulator offer described at checkout and do not govern any future membership subscriptions, learning paths, or broader platform features unless and until you separately agree to additional terms.

1.1 Acceptance of Terms

By purchasing, accessing, or using the Simulator, you agree to be bound by these Terms and our Privacy Policy (incorporated by reference, if presented/available where you purchase or access the Simulator). If you do not agree, do not purchase or use the Simulator.

Hotel’s Future is operated and managed by Zdenek Kures, self‑employed freelancer.

2. Definitions

“Simulator” means the specific interactive scenario/simulation, including the PMS-like booking decision flow, analytics/reporting pack, checklists, notepad/notes features (if available), and any accompanying instructional materials made available with your purchase.
“Scenario” means a particular simulation configuration and dataset used within the Simulator
“Content” means all text, data, templates, reports, visualizations, files, videos, documents, scenario logic, configurations, and other materials provided through the Simulator.
“User” or “you” means any person who purchases, accesses, or uses the Simulator.
“Tips” means loyalty points that may be issued by Hotel’s Future for eligible activities or as a refund mechanism (if offered for this Simulator).
“Refund in Tips” means a refund issued as Tips credited to your account, not cash, not transferable, and redeemable only as described at the time of issue and/or in applicable program rules.

3. Changes to Terms

We may modify these Terms by posting updated Terms where the Simulator is offered or accessed. Changes apply:

immediately for new purchases after posting; and
30 days after posting for existing users with access.

Your continued use after the effective date constitutes acceptance.

4. Eligibility and Access

4.1 Age Requirements

You must be at least 18 to purchase the Simulator. If you are at least 16 but under 18, you may use the Simulator only with the involvement and consent of a parent or legal guardian.

4.2 Account (if required)

If access requires an account, you agree to provide accurate, current, and complete information and keep it updated. You are responsible for safeguarding your credentials and all activity under your account.

4.3 One User / One Access

Simulator access is licensed to a single individual (the account holder). You may not share, sell, transfer, sublicense, assign, or otherwise provide access to any other person.

5. Purchase Terms, Pricing, and Taxes

5.1 Pricing

Prices are displayed at checkout in USD and are inclusive of applicable taxes, unless clearly stated otherwise at checkout.

5.2 Payment

Payment is due in full at the time of purchase. We may use third‑party payment processors. You agree to their terms and conditions when you complete the payment. We do not store full payment card details on our servers.

5.3 Lifetime Access

If the product page/checkout states “lifetime access,” this means access for the lifetime of the Simulator offering, i.e., for as long as we continue to make the Simulator available for access in substantially the same form. Lifetime access is not a guarantee that the Simulator will be available forever and does not mean access for your lifetime regardless of product discontinuation, platform changes, legal requirements, or technical constraints.

We may modify, update, suspend, discontinue, or replace the Simulator (including its datasets, reports, modules, UI, or underlying logic) at any time. Where reasonably practicable, we will aim to maintain access for users who purchased lifetime access; however, we do not guarantee uninterrupted or perpetual availability.

If we permanently discontinue the Simulator, we may, at our discretion, provide you with access to a materially equivalent replacement experience and/or issue a reasonable credit or Refund in Tips for the discontinued Simulator, subject to applicable law and these Terms.

5.4 Launch Credit Offer (Direct Purchases Only)

If you purchase the Simulator directly from Hotel’s Future (i.e., not via Udemy or any other third‑party marketplace), you may be eligible for our “Risk‑Free when you buy direct” launch offer. Under this offer, we will credit 100% of your purchase price back to your account as Tips at the time of the official launch of the Hotel’s Future platform (the “Launch”). Tips credited under this offer are not cash, are non-transferable, and may only be redeemed on Hotel’s Future as permitted at Launch.

This offer applies only to direct purchases and does not apply to purchases made through third‑party platforms (including Udemy). Third‑party purchases are subject to the third party’s billing and refund rules, and we cannot issue Tips credits for those transactions.

We reserve the right to refuse, reverse, or withhold Tips credits where we reasonably suspect fraud, chargebacks, abuse, account sharing, or other violations of these Terms.

Tips under this offer will be credited at Launch and require an active account in good standing at that time.

6. License and Acceptable Use

6.1 License Grant

Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, non-sublicensable license to access and use the Simulator solely for your personal, non-commercial educational purposes.

6.2 Restrictions (No Copying / No Redistribution / No Reverse Engineering)

You may not, and may not permit others to:

copy, reproduce, distribute, publicly display, publish, or sell any Simulator Content;
record, scrape, extract, or systematically download Content (including datasets, reports, screenshots in bulk, scenario configurations, or evaluation logic) except for reasonable personal notes;
create derivative works from the Simulator or Content;
reverse engineer, decompile, disassemble, or attempt to derive source code, scenario logic, formulas, evaluation criteria, or underlying data structures;
bypass, disable, or circumvent access controls, licensing checks, or security features;
use the Simulator for any commercial purpose (including internal corporate training) unless expressly agreed in writing by us.

6.3 Notes / Notepad (if available)

If the Simulator provides a notepad/notes feature, you may use it to store your personal learning notes. You remain responsible for what you enter, and you should not enter confidential third‑party data you are not authorized to share.

7. Refund Policy (Simulator)

Because the Simulator is a digital product with immediate access, refunds are limited as follows.

7.1 Refund in Tips (Standard Policy)

Because the Simulator is a digital product with immediate access, cash refunds are not available. If you are not satisfied, you may submit a request for a Refund in Tips within 14 days of purchase, provided that: (a) your usage is below 20% of the Simulator experience (measured by progress/completions/time/activities as reasonably determined by our systems), and (b) we do not detect refund abuse or policy circumvention.

If approved, the Refund in Tips will be credited at the time of the official launch of the Hotel’s Future platform (Launch) (not immediately). Refunds are issued exclusively as Tips, are not cash, and are non-transferable. If cashback Tips or promotional benefits were awarded for the purchase, the refunded Tips amount may be reduced by the value already awarded.

Upon approval of a refund, your access to the Simulator will be revoked immediately.

7.2 Abuse Prevention

We reserve the right to deny any refund (including Refunds in Tips), revoke awarded Tips (including cashback), and/or suspend or terminate access if we suspect abuse, including repeated refund requests, excessive consumption prior to refund, fraud, sharing access, or other suspicious activity.

7.3 EU/EEA/UK Digital Content Notice

Where applicable, by purchasing and accessing the Simulator, you expressly consent to immediate access to digital content and acknowledge that your right of withdrawal may be limited or lost once performance has begun, as permitted by applicable law—subject always to any mandatory consumer rights that cannot be excluded.

7.4 Tips Availability and Timing

You acknowledge that Tips functionality may not be available prior to Launch. Any Tips credits owed under these Terms (including Refunds in Tips and any promotional Tips credits) will be issued only once Tips are available and operational at Launch. If we reasonably determine that an account is ineligible due to fraud, chargebacks, access sharing, or other violations of these Terms, we may withhold or reverse Tips credits.

8. Educational Nature; Simulator Limitations

The Simulator is an educational training environment. It may simplify reality and may not model all real-world hotel dynamics. For example, the Scenario may intentionally exclude cancellations, no-shows, or overbooking in order to focus learning on core decision-making and RevPAR optimization.

You are solely responsible for how you apply any learning from the Simulator in real business contexts.

9. Intellectual Property

All rights, title, and interest in and to the Simulator and Content (including scenario design, datasets, reports, workflow, UI, and evaluation logic) are owned by Hotel’s Future and/or its licensors and are protected by applicable intellectual property laws.

“Hotel’s Future” and associated names/logos are trademarks and may not be used without prior written permission.

10. User Content (If You Submit Any)

If the Simulator allows you to submit content (e.g., comments, reviews, notes shared to others, uploads) (“User Content”), you represent you have the rights to submit it and it does not violate law or third-party rights.

To operate and improve the Simulator, you grant us a worldwide, non-exclusive, royalty-free license to host, store, reproduce, and display User Content only as necessary to provide the Simulator and related support and operations.

We may remove User Content that violates these Terms.

11. Third-Party Links and Services

The Simulator may include links to third-party resources. We do not control and are not responsible for third-party content, products, or services.

12. Termination and Suspension

12.1 By You

You may stop using the Simulator at any time.

12.2 By Us

We may suspend or terminate your access without notice if we reasonably believe you violated these Terms (including sharing access or copying Content), or if required for security or legal compliance.

12.3 Effect of Termination

Upon termination/expiration:

your license ends and access may be revoked;
any outstanding payment obligations remain; and
provisions that by their nature should survive will survive (including IP, disclaimers, limitation of liability, dispute resolution, and indemnity).

13. Disclaimers

THE SIMULATOR AND ALL CONTENT ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON‑INFRINGEMENT.

We do not guarantee the accuracy, completeness, or usefulness of any content, forecasts, benchmarks, or simulated outputs, nor any specific learning or business outcomes.

We do not warrant uninterrupted, timely, secure, or error-free operation.

14. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, HOTEL’S FUTURE AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, USE, OR GOODWILL.

IN NO EVENT SHALL HOTEL’S FUTURE’S TOTAL LIABILITY EXCEED THE AMOUNT YOU PAID FOR THE SIMULATOR IN THE 12 MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

Some jurisdictions do not allow certain limitations, so some limits may not apply to you.

15. Indemnification

You agree to defend, indemnify, and hold harmless Hotel’s Future and its officers, directors, employees, and agents from claims, liabilities, damages, losses, and expenses (including reasonable attorneys’ fees) arising out of your access to or use of the Simulator, your violation of these Terms, or your violation of any rights of another.

16. Dispute Resolution

16.1 Governing Law

These Terms are governed by and construed in accordance with the laws of the Czech Republic (Czechia), without regard to conflict of law principles.

16.2 Arbitration

Any dispute arising from these Terms shall be resolved through binding arbitration conducted by the International Chamber of Commerce (ICC) International Court of Arbitration under its rules. The arbitration shall take place in Prague, Czechia, and judgment on the award may be entered in any court of competent jurisdiction.

16.3 Class Action Waiver

You and Hotel’s Future agree to bring claims only in your individual capacities, not as a plaintiff or class member in any purported class or representative proceeding.

16.4 Injunctive / Equitable Relief

Nothing prevents either party from seeking injunctive or equitable relief for data security, intellectual property infringement, or unauthorized access.

17. General Provisions

Entire Agreement: These Terms (and any incorporated policies) constitute the entire agreement for the Simulator.
Severability: If any provision is unenforceable, the remainder remains effective.
No Waiver: Failure to enforce is not a waiver.
Assignment: You may not assign these Terms without our prior written consent. We may assign without restriction.
Force Majeure: We are not liable for delays/failures beyond our reasonable control.

18. Contact Information

Hotel’s Future

Operated and managed by: Zdenek Kures

VAT Number: CZ8912040841

Email: hello@hotelsfuture.com

Address: Zizkova 1129, 252 62, Horomerice, Czechia

You may have the right to lodge a complaint with your local data protection authority if you believe our processing of your personal data violates applicable law.

Privacy Policy

Last Updated: January 29, 2026

1. Introduction

This Privacy Policy explains how Hotel’s Future, operated and managed by Zdenek Kures, a self-employed freelancer (“we,” “us,” or “our”), collects, uses, shares, and protects your personal information when you purchase, access, or use our Revenue Management Simulator scenario (the “Simulator”) and any related websites, pages, or services used to deliver the Simulator (collectively, the “Services”). This policy applies to all users of the Simulator, whether you purchase directly from Hotel’s Future or via a third‑party platform, except that third‑party platforms may also collect and process your personal data under their own privacy policies.

By accessing or using our services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with our policies and practices, please do not use our services.

2. Data Controller

For the purposes of applicable data protection laws, including the European Union General Data Protection Regulation (GDPR), Hotel’s Future is the data controller responsible for your personal information.

3. Personal Information We Collect

3.1 Information You Provide to Us

Account and Profile Information: When you register, subscribe, or modify your account, we collect data including your name, email address, password, profile photo, professional information, hospitality sector, job title, and preferences.
Subscription and Payment Data: When you subscribe to our paid membership tiers, we collect payment information, billing details, subscription history, and transaction records.
Learning Activity: We collect data about your course enrollments, progress, completion status, certifications earned, quiz results, assignments, and engagement with learning materials.
Learn&Earn Program Data: We track participation in our loyalty program, including “Tips” earned, redemption history, eligible activities completed, and reward preferences.
Communications: When you contact us, participate in surveys, or engage with our support team, we collect the content of those communications and associated metadata.
Simulator Purchase & Access Data (Direct Purchases): If you purchase the Simulator directly from us, we collect information associated with your purchase and access (e.g., product purchased, purchase date/time, price, currency, taxes, invoice/receipt details, and access entitlements such as “lifetime access”).
Simulator Inputs & Notes: If the Simulator includes interactive inputs (e.g., accept/reject decisions, budgeting inputs, scenario actions) or a notepad/notes feature, we collect and store the information you enter, along with timestamps and related session identifiers.

3.2 Information Collected Automatically

Usage Data: We automatically collect information about your interactions with our platform, including:
Pages and courses viewed
Time spent on pages and features
Click patterns and navigation paths
Search queries
Frequency and duration of visits
Device Information: We collect technical data about your device, including:
IP address
Browser type and version
Operating system
Device identifiers
Connection information
Time zone settings
Cookies and Similar Technologies: We use cookies, web beacons, pixels, and similar technologies to collect information about your browsing behavior and preferences. For more information, please see Section 8 (Cookies and Similar Technologies).
To manage the cookies and similar technologies used (tracking pixels, web beacons, etc.) and related consents, we use the consent tool “Real Cookie Banner”. Details on how “Real Cookie Banner” works can be found at https://devowl.io/rcb/data-processing/. The legal basis for the processing of personal data in this context are Art. 6 (1) (c) GDPR and Art. 6 (1) (f) GDPR. Our legitimate interest is the management of the cookies and similar technologies used and the related consents. The provision of personal data is neither contractually required nor necessary for the conclusion of a contract. You are not obliged to provide the personal data. If you do not provide the personal data, we will not be able to manage your consents.
Simulation Telemetry: We may collect simulator-specific usage data such as scenario/session identifiers, progress markers, time spent in simulator modules, interaction events (e.g., decisions made, views of reports), and performance/evaluation outputs generated by the Simulator.

3.3 Information from Third Parties

Social Media Integration: If you choose to link your account with social media platforms, we may receive information from those platforms in accordance with their privacy policies.
Payment Processors: We receive transaction confirmation and limited payment details from payment processors.
Partners and Integrations: We may receive information from hospitality industry partners or third-party service providers that integrate with our platform.
Third‑Party Marketplaces (e.g., Udemy): If you purchase the Simulator through a third‑party platform, we may receive limited information from that platform (such as confirmation that you purchased, an access entitlement identifier, and basic account identifiers) as permitted by the third party and applicable law. Your payment details are typically collected and processed by the third party under their own terms and privacy policy.

4. How We Use Your Information

We use your personal information for the following purposes:

4.1 Providing and Improving Our Services

Delivering access to membership features based on your tier (Explorer, Innovator, or Visionary)
Processing payments and managing subscriptions
Administering the Learn&Earn loyalty program
Customizing content recommendations and learning paths
Analyzing usage patterns to improve platform design and functionality
Troubleshooting technical issues

4.2 Communications

Sending essential communications about your account, subscriptions, or transactions
Delivering educational content, newsletters, and updates on industry trends (with opt-out options)
Notifying you about Learn&Earn opportunities and rewards
Providing customer support and responding to inquiries
Distributing administrative notices, policy updates, and security alerts
Administering Tips and Launch Credits: If you are eligible for a promotional credit (including “100% back as Tips at Launch” for direct purchases), we use purchase and account information to determine eligibility, prevent abuse, and to issue Tips credits when our Tips functionality becomes available at official launch.

4.3 Marketing and Promotion

Sending promotional communications about new courses, special offers, or events (subject to your consent where required)
Conducting market research and feedback collection
Managing and optimizing marketing campaigns

4.4 Legal Compliance and Protection

Complying with legal obligations and industry regulations
Establishing, exercising, or defending legal claims
Protecting against fraudulent, unauthorized, or illegal activity
Enforcing our Terms of Service and other agreements

5. Legal Basis for Processing (GDPR)

For users in the European Economic Area (EEA), we process your personal information based on one or more of the following legal bases:

Performance of Contract: Processing necessary to provide services under our Terms of Service or other agreements with you, including delivering course content and managing your membership.
Legitimate Interests: Processing necessary for our legitimate interests, provided those interests aren’t overridden by your rights and freedoms. This includes improving our services, ensuring security, preventing fraud, and marketing related offerings.
Legal Obligation: Processing necessary to comply with applicable laws, regulations, or legal proceedings.
Consent: Processing based on your specific consent, such as for certain types of marketing communications or cookie usage. You can withdraw consent at any time.

6. Data Sharing and Disclosure

6.1 Service Providers

We share information with third-party service providers who perform services on our behalf, including:

Cloud hosting and infrastructure providers
Payment processors and subscription management services
Email delivery and customer communication platforms
Analytics and performance monitoring tools
Customer support services

These providers are contractually bound to use personal information only as necessary to provide services to us and in accordance with this Privacy Policy.

Where applicable, we also share limited information with service providers that help us operate loyalty/credit functionality (e.g., account crediting, fraud prevention, and recordkeeping), subject to contractual confidentiality and data protection obligations.

6.2 Business Transfers

If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you of any change in ownership or uses of your personal information.

6.3 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency). We may also disclose information when we believe disclosure is necessary to protect our rights, prevent fraud, or ensure the safety of our users.

6.4 With Your Consent

We may share your information in other contexts with your consent.

6.5 Third‑Party Platforms (Marketplace Purchases)

If you purchase the Simulator through a third‑party platform (such as Udemy), that third party will collect and process your personal information (including payment details) under its own privacy policy and terms. We do not control how third parties handle your information. We may receive limited purchase confirmation and access-related information from the third party to provide or validate access, depending on the integration and what is permitted by applicable law and the third party’s policies.

7. International Data Transfers

Hotel’s Future operates globally, which means your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country.

When we transfer personal information from the EEA, UK, or Switzerland to countries not deemed to provide an adequate level of data protection, we use appropriate safeguards such as:

Standard Contractual Clauses approved by the European Commission
EU-US Data Privacy Framework or Swiss-US Privacy Framework certifications (when applicable)
Binding corporate rules with our service providers (when available)

8. Cookies and Similar Technologies

8.1 Types of Cookies We Use

Essential Cookies: Required for the operation of our platform, enabling functions like authentication, security, and saving preferences.
Performance/Analytics Cookies: Help us understand how visitors interact with our platform by collecting anonymous information.
Functionality Cookies: Allow us to remember choices you make and provide enhanced features.
Targeting/Advertising Cookies: Used to deliver relevant advertisements and track campaign performance.

8.2 Cookie Management

You can manage cookie preferences through your browser settings. Most browsers allow you to block or delete cookies. However, if you block certain cookies, you may not be able to use all features of our platform.

To manage the cookies and similar technologies used (tracking pixels, web beacons, etc.) and related consents, we use the consent tool “Real Cookie Banner”. Details on how “Real Cookie Banner” works can be found at https://devowl.io/rcb/data-processing/. The legal basis for the processing of personal data in this context are Art. 6 (1) (c) GDPR and Art. 6 (1) (f) GDPR. Our legitimate interest is the management of the cookies and similar technologies used and the related consents. The provision of personal data is neither contractually required nor necessary for the conclusion of a contract. You are not obliged to provide the personal data. If you do not provide the personal data, we will not be able to manage your consents.

8.3 Do Not Track

Some browsers have “Do Not Track” features. Our platform does not currently respond to Do Not Track signals.

9. Your Rights and Choices

9.1 GDPR Rights

If you are in the EEA, UK, or Switzerland, you have the following rights regarding your personal information:

Right of Access: Request a copy of your personal information.
Right to Rectification: Correct inaccurate or complete incomplete information.
Right to Erasure: Request deletion of your personal information in certain circumstances.
Right to Restrict Processing: Request limitation of processing in certain circumstances.
Right to Data Portability: Receive your data in a structured, machine-readable format.
Right to Object: Object to processing based on legitimate interests or for direct marketing.
Rights Related to Automated Decision-Making: Not be subject to decisions based solely on automated processing that produce legal effects.
Right to Withdraw Consent: Withdraw consent at any time where processing is based on consent.
Simulator Evaluation Outputs: The Simulator may generate performance metrics and evaluations for educational purposes. These outputs are not intended to produce legal effects or similarly significant effects about you.

9.2 California Privacy Rights

California residents have additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), including:

Right to know what personal information is collected
Right to delete personal information
Right to opt-out of the sale or sharing of personal information
Right to non-discrimination for exercising these rights

9.3 How to Exercise Your Rights

To exercise your data protection rights, please email us at hello@hotelsfuture.com (Subject: “Privacy Request”). We will respond within the timeframe required by applicable law (generally 30 days under GDPR).

10. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

Encryption of sensitive data including payment information
Secure access controls and authentication protocols
Regular security assessments and vulnerability testing
Staff training on data protection practices
Data processing agreements with third-party service providers
Incident response procedures

While we strive to protect your information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

11. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Specific retention periods include:

Account information: While your account is active plus 24 months after account closure
Payment records: 10 years (for legal compliance with tax regulations)
Learn&Earn program data: Duration of your membership plus 6 months
Communication records: 2 years from the date of communication
Usage data: In aggregated form for analytics purposes for up to 3 years
Simulator session data (decisions, progress, evaluation outputs, notes): While your account is active plus up to 24 months after account closure (unless we need to retain it longer for dispute resolution, fraud prevention, or legal compliance).
Tips / launch credit eligibility records (direct purchases): Until the Tips credit is issued at Launch and for a reasonable period thereafter for auditing, fraud prevention, and legal compliance.

When we no longer need personal information, we securely delete or anonymize it.

12. Children’s Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us at hello@hotelsfuture.com, and we will take steps to delete such information.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The updated version will be indicated by an updated “Last Updated” date. We encourage you to review this Privacy Policy periodically.

For material changes, we will provide appropriate notice (such as email notification or a prominent notice on our platform) prior to the changes becoming effective.

14. Contact Information

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:

Hotel’s Future

Operated and managed by: Zdenek Kures

VAT Number: CZ8912040841

Email: hello@hotelsfuture.com

Address: Zizkova 1129, 252 62, Horomerice, Czechia

You have the right to lodge a complaint with your local data protection authority if you believe our processing of your personal information violates applicable law.

Terms & Conditions

Last update: April 8, 2025

1. Introduction

Welcome to Hotel’s Future! These Terms of Service (“Terms”) constitute a legally binding agreement between you and Hotel’s Future (referred to as “Hotel’s Future,” “we,” “us,” or “our”) governing your access to and use of our website, mobile applications, and services (collectively, the “Platform”).

1.1 Acceptance of terms

By registering for an account, accessing, or using our Platform, you agree to be bound by these Terms and our Privacy Policy, which is incorporated by reference. Hotel’s Future is operated and managed by Zdenek Kures, a self-employed freelancer. If you do not agree to these Terms, you must not access or use our Platform.

2. Definitions

“Content” means all text, information, data, materials, images, videos, audio, and other content available on or through the Platform.
“Instructor Content” means Content created, uploaded, or provided by industry experts and instructors.
“User” means any individual who accesses or uses the Platform, whether registered or not.
“Membership” means digital subscription-based access to our Platform at different tiers.
“Learning Path” means a curated bundle of courses, tools, and scenario simulators designed for a specific hospitality role or skill set, available for individual purchase or as part of a Membership.
“Tips” means the loyalty points earned through our Learn&Earn loyalty program.
“Refund in Tips” means a refund issued in the form of Tips (loyalty points) credited to your account, which may be redeemed for eligible purchases on the Platform, subject to the Learn&Earn Program Rules. Refunds in Tips are not cash, non-transferable, and may be subject to expiration as described in Section 7.

3. Changes to Terms

We may modify these Terms at any time by posting revised Terms on the Platform. The revised Terms will become effective immediately for new users and 30 days after posting for existing users. Your continued use of the Platform after the effective date constitutes acceptance of the modified Terms. If a material change is made, we will provide reasonable notice via email or through the Platform.

4. Account Registration and Eligibility

4.1 Account Creation

To access certain features, you must create an account. You agree to provide accurate, current, and complete information during registration and to update such information to keep it accurate, current, and complete.

4.2 Account Security

You are responsible for safeguarding your password and for all activities that occur under your account. Notify us immediately at hello@hotelsfuture.com if you suspect any unauthorized use of your account.

4.3 Age Requirements

You must be at least 18 years old to create an account. If you are under 18 but at least 16 years old, you may use the Platform only with the involvement and consent of a parent or legal guardian.

4.4 One Account Per User

Each user may maintain only one active account. Multiple accounts owned by the same user may be terminated without notice.

5. Memberships, Individual Courses, and Payment Terms

5.1 Membership Tiers

We offer two membership tiers:

Explorer (Free): Basic access to selected content and features
Innovator ($119/month): Enhanced access to premium content and features

5.2 Membership Pricing

All membership prices are displayed in USD (United States Dollar) and are inclusive of applicable taxes
Payment is required in full at the time of purchase
We accept major credit cards and other payment methods as indicated during checkout

5.3 Subscription and Billing

Paid memberships are billed in advance on a monthly basis and will automatically renew until canceled. You authorize us to charge your payment method for all fees incurred.

5.4 Free Trials

We may offer free trials to new subscribers. Unless you cancel before the trial ends, we will automatically charge your payment method for the first subscription period at the then-current rate.

5.5 Digital Membership Access and Subscribtion Cancellation

By subscribing to our digital membership, you expressly consent to immediate access to digital content
You may cancel your subscription at any time through your account settings
Cancellation will stop future billing but your access will continue until the end of your current paid period
No refunds will be issued for partial billing periods

5.6 Price Changes

We reserve the right to adjust pricing for our subscriptions. Any price changes will be communicated to you at least 30 days in advance and will take effect at the start of the next billing period.

5.7 Individual Course and Learning Path Purchases

In addition to subscription memberships, we offer individual courses and Learning Paths for one-time purchase. Course and Learning Path prices are displayed on the respective pages and may vary based on content, length, and instructor.

5.8 Course and Learning Path Access

When you purchase an individual course or a Learning Path:

You receive access to that specific course or Learning Path content for the period specified on the course page
Access is limited to the registered account holder only
Access rights are non-transferable and non-assignable

5.9 Course and Learning Path Pricing and Payment

All course and Learning Path prices are displayed in USD (United States Dollar) and are inclusive of applicable taxes
Payment is required in full at the time of purchase
We accept major credit cards and other payment methods as indicated during checkout
Price changes will not affect courses or Learning Path already purchased

5.10 Digital Products and Refund Policy

For Courses and Learning Paths

If you are not satisfied with a purchased Course or Learning Path, you may request a Refund in Tips within 14 days of purchase, provided you have accessed less than 20% of the total lessons or content
Refunds are issued exclusively as Tips (loyalty points) credited to your account. No cash refunds will be provided
If you received cashback Tips as part of your purchase, the amount of Tips refunded will be reduced by the amount of cashback already awarded
We reserve the right to deny any refund (even in Tips) and/or block your account if we suspect abuse of the refund policy, including but not limited to repeated refund requests, excessive consumption of content prior to refund, or other suspicious activity
Refund requests must be submitted through your account or by contacting support at hello@hotelsfuture.com
Upon approval of a refund, access to the refunded Course or Learning Path will be revoked immediately

For EU Customers:
By purchasing a Course or a Learning Path, you expressly consent to immediate access to digital content and acknowledge that your right of withdrawal is limited as described above.

For US and International Customers:
Our refund policy is part of these Terms of Service and is clearly displayed during the checkout process. By completing your purchase, you acknowledge and agree to the conditions for refunds as described above, including that refunds are only available in Tips (loyalty points), subject to the stated time and usage limits, and that no cash refunds will be provided.

Digital Membership Cancellation and Refunds

By subscribing to a digital Membership, you expressly consent to immediate access to all digital content and resources available under your Membership tier
Membership payments are final and non-refundable, except as described below
You may request a Refund in Tips within 3 days of your initial Membership purchase, provided you have accessed less than 20% of the available content or resources. Refunds are not available for renewals or after the 3-day window
Refunds are issued exclusively as Tips (loyalty points) credited to your account. No cash refunds will be provided
If you received cashback Tips as part of your Membership purchase, the amount of Tips refunded will be reduced by the amount of cashback already awarded
Upon approval of a refund, your Membership will be cancelled and access to all premium content and resources will be revoked immediately
We reserve the right to deny any refund (even in Tips) and/or block your account if we suspect abuse of the refund policy, including but not limited to repeated refund requests, excessive consumption of content prior to refund, or other suspicious activity
Refund requests must be submitted through your account or by contacting support at hello@hotelsfuture.com

For EU Customers:
By subscribing to a Memberships, you expressly consent to immediate access to digital content and acknowledge that your right of withdrawal is limited as described above.

For US and International Customers:
Our refund policy is part of these Terms of Service and is clearly displayed during the checkout process. By completing your purchase, you acknowledge and agree to the conditions for refunds as described above, including that refunds are only available in Tips (loyalty points), subject to the stated time and usage limits, and that no cash refunds will be provided.

We reserve the right to deny any refund (including Refunds in Tips), revoke awarded Tips (including cashback), and/or terminate or suspend your account if we suspect abuse of the refund, cashback, or loyalty program policies. Abuse includes, but is not limited to, repeated refund requests, excessive consumption of content prior to refund, fraudulent activity, or any other suspicious or manipulative behavior.

5.11 Relationship with Memberships

Individual course and Learning Path purchases are separate from membership subscriptions
Purchasing a course or a Learning Path does not grant membership benefits beyond that specific course
If you purchase a membership that includes courses or Learning Path you’ve already bought individually, no refund or credit will be provided for the individual purchase

5.12 Payment Processing

We use third-party payment processors to handle all financial transactions
By making a purchase, you agree to the terms and conditions of these payment processors
We do not store full credit card information on our servers

5.13 Subscription Disclaimers

No guarantee of specific outcomes or results from using our Platform
Content availability may change over time
Features may be added, modified, or removed during your subscription period

5.14 Promotions, Discounts, Cashback, and Special Offers

5.14.1 Promotion Eligibility

Promotional offers, discount codes, cashback, and special pricing are available only to eligible users as specified in the promotion terms
Cashback is considered a promotional benefit and is awarded as Tips (loyalty points) immediately after eligible purchases
If a purchase is refunded, any cashback Tips awarded for that purchase will be deducted from the refund amount in accordance with Section 5.10
Promotions, discounts, and cashback cannot be exchanged for cash or monetary credit, and may not be combined unless explicitly permitted
All other terms regarding promotions, discounts, and special offers remain as previously stated
We reserve the right to determine eligibility for any promotion at our sole discretion
Promotions are typically limited to one per user/account unless otherwise specified

5.14.2 Promotion Validity and Redemption

All promotions have a specified validity period and expiration date
Promotional codes must be applied at the time of purchase/subscription and cannot be applied retroactively
We are not responsible for lost, stolen, or expired promotional codes

5.14.3 Promotion Restrictions

Promotions cannot be combined with other offers unless explicitly permitted
Promotions cannot be exchanged for cash or monetary credit
Promotions may not be applicable to all courses or membership tiers
Promotional discounts apply only to the initial subscription period unless otherwise specified

5.14.4 Modification and Cancellation

We reserve the right to modify, extend, or terminate any promotion at any time
In case of suspected fraud or technical issues, we may invalidate specific promotional codes or entire promotions
We may revoke promotional benefits if obtained through unauthorized means or in violation of these Terms

6. Content and Platform License

6.1 Platform License

Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, non-sublicensable license to access and use the Platform for your personal, non-commercial educational purposes.

6.2 Content Access and Lifetime Access

Your subscription provides access to Content for the duration of your active membership. We do not guarantee lifetime access to any Content. If your subscription ends, your access to subscription-only Content will terminate.

6.3 Content Availability

We reserve the right to remove or modify Content at any time for any reason. While we strive to maintain all Content, we do not guarantee that any specific Content will remain available indefinitely.

6.4 Restrictions

You may not:

Copy, reproduce, distribute, publicly display, or create derivative works from Platform Content
Use the Platform or Content for any commercial purpose
Transfer your account or subscription to another person
Use the Platform to store or transmit malicious code or conduct illegal activities
Attempt to decompile, reverse engineer, or disassemble any portion of the Platform
Circumvent or disable any security or technological features of the Platform

7. Learn&Earn Loyalty Program

7.1 Program Overview

The Learn&Earn program allows users to earn “Tips” by engaging with the Platform. Tips can be redeemed for discounts on subscriptions or individual courses and other benefits as described in our Learn&Earn Program Rules.

7.2 Earning Tips

Tips are earned through specified activities, including course completion, forum participation, and referrals. Earning rates may change with notice.

7.3 Redeeming Tips

Tips can be redeemed for benefits specified in our program materials. Redemption values may change with notice.

7.4 Expiration and Forfeiture

Tips do not expire after being earned unless otherwise specified. Tips are forfeited upon account termination or prolonged inactivity (6+ months).

7.5 Program Changes

We reserve the right to modify or terminate the Learn&Earn program at any time with 30 days’ notice. In case of program termination, you will have 90 days to redeem accumulated Tips.

7.6 Tips Issued as Refunds

Tips may be issued as refunds in accordance with our Refund Policy (see Section 5.10). Tips issued as refunds are subject to the same terms and conditions as other Tips, including expiration, non-transferability, and forfeiture upon account termination or prolonged inactivity. Tips issued as refunds cannot be exchanged for cash or transferred to another user.

We reserve the right to deny any refund (including Refunds in Tips), revoke awarded Tips (including cashback), and/or terminate or suspend your account if we suspect abuse of the refund, cashback, or loyalty program policies. Abuse includes, but is not limited to, repeated refund requests, excessive consumption of content prior to refund, fraudulent activity, or any other suspicious or manipulative behavior.

8. User Content and Conduct

By submitting User Content, you grant Hotel’s Future a worldwide, non-exclusive, royalty-free, sublicensable, and transferable license to use, reproduce, distribute, prepare derivative works of, display, and perform your User Content in connection with the Platform and our business operations.

8.1 User Content

“User Content” means any content you submit to the Platform, including profile information, comments, questions, reviews, and forum posts.

8.2 License to User Content

By submitting User Content, you grant Hotel’s Future a worldwide, non-exclusive, royalty-free, sublicensable, and transferable license to use, reproduce, distribute, prepare derivative works of, display, and perform your User Content in connection with the Platform and our business operations.

8.3 User Content Representations

You represent and warrant that:

You own or have the necessary rights to your User Content
Your User Content does not infringe on the intellectual property or other rights of any third party
Your User Content complies with these Terms and all applicable laws

8.4 Prohibited Content

You may not post User Content that:

Is unlawful, harmful, threatening, abusive, harassing, defamatory, or invasive of privacy
Contains hate speech, discrimination, or explicit content
Infringes on intellectual property rights
Contains unsolicited promotional materials or spam
Impersonates any person or entity
Contains software viruses or malicious code

8.5 Content Monitoring

We do not review all User Content before it is posted. We reserve the right to remove any User Content for any reason without notice. We are not responsible for any User Content posted by users.

9. Intellectual Property Rights

9.1 Hotel’s Future Content

All Content on the Platform, excluding User Content and certain Instructor Content, is owned by Hotel’s Future or its licensors and is protected by copyright, trademark, and other intellectual property laws.

9.2 Trademarks

Hotel’s Future, the Hotel’s Future logo, and all related names, logos, product and service names, designs, and slogans are trademarks of Hotel’s Future or its affiliates. You may not use such marks without our prior written permission.

9.3 Copyright Infringement

If you believe that any Content on the Platform infringes your copyright, please contact us at hello@hotelsfuture.com with the following information:

Identification of the copyrighted work claimed to be infringed
Identification of the allegedly infringing material
Your contact information
A statement of your good faith belief that the material is not authorized
A statement, under penalty of perjury, that the information is accurate and you are authorized to act on behalf of the copyright owner

10. Third-Party Links and Content

10.1 Third-Party Links

The Platform may contain links to third-party websites or resources. We provide these links only as a convenience and are not responsible for the content, products, or services on or available from those websites.

10.2 Third-Party Content

Certain Content on the Platform may be provided by third parties. We do not endorse or guarantee the accuracy of such Content and are not responsible for any third-party Content.

11. Termination

11.1 Termination by You

You may terminate your account at any time by following the instructions on the Platform. Upon termination, your right to access subscription content ceases.

11.2 Termination by Us

We may suspend or terminate your access to the Platform, without notice or liability, for any reason, including if we believe you have violated these Terms.
We reserve the right to deny refunds, revoke Tips, and/or terminate accounts in cases of suspected abuse of the refund, cashback, or loyalty program policies.

11.3 Effect of Termination

Upon termination:

Your access to subscription content will end
Any outstanding payment obligations will remain
Sections that by their nature should survive termination will continue in effect

12. Disclaimers

12.1 Platform Disclaimer

THE PLATFORM AND ALL CONTENT ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, SUITABILITY FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

12.2 Content Disclaimer

We do not guarantee the accuracy, completeness, or usefulness of any Content. Any reliance you place on such Content is strictly at your own risk.

12.3 Platform Operation

We do not warrant that the Platform will be uninterrupted, timely, secure, or error-free, or that defects will be corrected.

13. Limitation of Liability

13.1 Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, HOTEL’S FUTURE AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION, LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM:

YOUR ACCESS TO OR USE OF OR INABILITY TO ACCESS OR USE THE PLATFORM
ANY CONDUCT OR CONTENT OF ANY THIRD PARTY ON THE PLATFORM
ANY CONTENT OBTAINED FROM THE PLATFORM
UNAUTHORIZED ACCESS, USE, OR ALTERATION OF YOUR TRANSMISSIONS OR CONTENT

13.2 Cap on Liability

IN NO EVENT SHALL HOTEL’S FUTURE’S TOTAL LIABILITY TO YOU FOR ALL CLAIMS EXCEED THE AMOUNT PAID BY YOU TO HOTEL’S FUTURE DURING THE 12 MONTHS PRECEDING THE EVENT GIVING RISE TO THE LIABILITY.

13.3 Exclusions

Some jurisdictions do not allow the exclusion of certain warranties or the limitation or exclusion of liability for certain types of damages. Accordingly, some of the above limitations may not apply to you.

14. Indemnification

You agree to defend, indemnify, and hold harmless Hotel’s Future and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses, including reasonable attorneys’ fees, arising out of or in any way connected with your access to or use of the Platform, your violation of these Terms, or your violation of any rights of another.

15. Dispute Resolution

15.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of [Jurisdiction], without regard to its conflict of law provisions.

15.2 Mandatory Arbitration

Any dispute arising from these Terms shall be resolved through binding arbitration conducted by the International Chamber of Commerce International Court of Arbitration under its rules. The arbitration shall take place in Prague, Czechia, and judgment on the award may be entered in any court of competent jurisdiction

15.3 Class Action Waiver

YOU AND HOTEL’S FUTURE AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING.

15.4 Exceptions

Nothing in these Terms will prevent either party from seeking injunctive or other equitable relief from the courts for matters related to data security, intellectual property, or unauthorized access to the Platform.

16. General Provisions

16.1 Entire Agreement

These Terms, together with the Privacy Policy and any other legal notices published by Hotel’s Future on the Platform, constitute the entire agreement between you and Hotel’s Future concerning the Platform.

16.2 Severability

If any provision of these Terms is found to be unenforceable, that provision shall be enforced to the maximum extent possible, and the remaining provisions shall remain in full force and effect.

16.3 No Waiver

Our failure to enforce any right or provision of these Terms will not be considered a waiver of such right or provision.

16.4 Assignment

You may not assign or transfer these Terms without Hotel’s Future’s prior written consent. Hotel’s Future may assign or transfer these Terms without restriction.

16.5 Force Majeure

We will not be liable for any failure or delay in performance resulting from causes beyond our reasonable control, including but not limited to acts of God, natural disasters, pandemic, war, terrorism, riots, civil unrest, government action, labor disputes, or Internet service disruptions.

17. Contact Information

Hotel’s Future
Operated and managed by: Zdenek Kures
VAT Number: CZ8912040841
Email: hello@hotelsfuture.com
Address: Zizkova 1129, 252 62, Horomerice, Czechia

You have the right to lodge a complaint with your local data protection authority if you believe our processing of your personal information violates applicable law.